Terms & Conditions

Master Service Agreement & Operating Entity

This document sets forth the complete terms of carriage and service agreement governing all passenger bookings arranged through iCabs Taxi Bengaluru (icabstaxi.in).

The terms 'I Cabs', 'we', 'our', or 'us' refer to I Cabs, whose principal operational headquarters is located at 283, 8th Main Rd, near Bachpan School, JP Nagar 4th Phase, Dollar Layout, Phase 4, J. P. Nagar, Bengaluru, Karnataka 560078. The term 'you', 'passenger', or 'client' refers to any individual, company, or entity confirming a taxi reservation through our digital portal or telephonic dispatch lines.

By requesting, reserving, or boarding any vehicle dispatched by I Cabs, you expressly agree to be bound by the terms, tariff schedules, and safety policies detailed herein.

Transparent Pricing & Zero Surge Fares

I Cabs was founded on the uncompromising principle of absolute pricing transparency across all Bangalore transit operations:

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  Airport Taxi Fares: Upfront flat-rate pickup and drop fares between Bengaluru localities and Kempegowda International Airport (BLR) as displayed on our official fleet chart.
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  Outstation Travel: Billed strictly on transparent per-kilometer rates subject to a standardized minimum daily kilometer slab (typically 250 km or 300 km/day depending on package) plus driver allowance.
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  Local Hourly Rentals: Fixed packages (4hr/40km, 8hr/80km, 12hr/120km) with pre-published extra kilometer and extra hour rates clearly stated prior to journey start.

Airport Toll, Parking & Trumpet Flyover Clearances

All statutory highway tolls and airport parking fees are managed with complete accounting clarity:

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  Terminal 1 & Terminal 2 Pickups: Chauffeurs park at authorized BIAL parking bays (P4/P5) and coordinate curbside pickup upon passenger arrival call. Standard terminal parking included during designated pickup window.
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  Outstation State Entry Taxes: Any inter-state permit fees (e.g. entering Tamil Nadu, Kerala, or Andhra Pradesh) are payable at official government RTO border checkposts and backed by official receipts.

Flight Tracking & Complimentary Waiting Buffer

We understand airline schedules encounter unforeseen delays. Our central control room actively tracks Kempegowda Airport flight coordinates to protect travelers from undue penalties:

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  60-Minute Complimentary Arrival Waiting: For confirmed airport pickups with valid flight numbers, we provide up to 60 minutes of complimentary waiting time from the actual touchdown time of your aircraft.
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  Chauffeur Touchpoint: Once your flight lands, your assigned driver sends an automated SMS/WhatsApp and calls your mobile to designate the exact curbside pillar or pickup bay.
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  Extended City Waiting: For general residential or office pickups across Bengaluru city, a complimentary 15-minute grace period is provided. Extended halts thereafter are billed at ₹2.00/min.

Fleet Standards & Chauffeur Verification

Every vehicle in our fleet is operated under strict passenger safety, hygiene, and mechanical reliability standards:

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  Vehicle Hygiene & Sanitization: All sedans, SUVs, and Tempo Travellers undergo regular interior sanitization, AC duct servicing, and exterior detailing prior to departure.
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  Verified Commercial Chauffeurs: Drivers hold commercial driving licenses, verified police backgrounds, and extensive driving experience on Karnataka state and national highways.
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  Fleet Categories: Bookings are matched to designated vehicle classes: Premium Sedan (Toyota Etios / Swift Dzire), Luxury MUV (Toyota Innova / Innova Crysta), or Group Transit (12/16/20-seater Tempo Traveller).

Cancellation, Rescheduling & Refund Policy

We believe flexibility is essential for business and leisure travelers alike:

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  Zero-Fee Airport Cancellation: Cancellations made at least 2 hours prior to scheduled city pickup time incur zero cancellation charges.
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  Airline Flight Cancellations: If your incoming airline cancels or indefinitely postpones your flight, simply notify our dispatch helpdesk; no penalty fee will be charged.
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  Prompt Refund Processing: Any prepaid corporate or digital booking advances eligible for return are processed back to the original source method within 3 to 5 business days.

Luggage Capacities & Passenger Safety Regulations

To guarantee safe road transit and prevent vehicle overloading, passengers must adhere to standard vehicle capacity specifications:

• Sedan (Dzire / Etios): Up to 4 passengers + 2 large suitcases and 2 handbags.
• SUVs (Toyota Innova): Up to 6–7 passengers + 3 large suitcases.
• Innova Crysta: Up to 7 passengers + 4 large suitcases.
• Tempo Traveller: Up to 12–16 passengers with dedicated high-capacity overhead/rear luggage bay.

Safety & Compliance: Transporting hazardous materials, illegal substances, or flammable chemicals is strictly prohibited. Smoking, alcohol consumption, or abusive behavior inside dispatched vehicles will lead to immediate trip termination without refund.

Legal Jurisdiction & Dispute Redressal

This agreement and any claims arising out of taxi transit or dispatch contracts shall be governed by and interpreted under the laws of Karnataka and the Republic of India.

Any dispute, disagreement, or claim arising out of or relating to this contract, or the breach, termination, or invalidity thereof, shall be subject exclusively to the jurisdiction of the competent civil courts located in Bengaluru, Karnataka.