🔒 256-Bit SSL Encrypted🛡️ Indian IT Act (2000) & DPDP Compliant✨ Zero Commercial Sale Guarantee
Privacy Policy & Trust Charter
How I Cabs Bengaluru safeguards, manages, and respects your personal travel information across our 24x7 booking and dispatch platforms.
SECTION 01Updated October 2026
Our Privacy Commitment & Trust Pledge
iCabs Taxi (operating as icabstaxi.in) acknowledges and respects your personal privacy. We are committed to safeguarding all personal information that you provide when accessing our website, booking airport transfers, reserving outstation journeys, or utilizing local hourly car hires.
You can freely browse through our platform to explore vehicle fleets, check transparent fare charts, and review service coverage without submitting any personal data. When you voluntarily choose to reserve a taxi, this policy explains how your information is gathered, safeguarded, and utilized.
The I Cabs Zero-Selling Guarantee
We never sell, rent, monetize, or trade your phone number, email address, or travel history to third-party telemarketers, credit bureaus, or advertising networks. Your data is used exclusively to dispatch, monitor, and deliver your confirmed cab service.
SECTION 02
Information We Collect
To guarantee reliable transportation, punctual driver arrival, and transparent digital billing, we collect only the essential details necessary to fulfill your trip itinerary:
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Passenger Identity & Contact: Primary passenger name, contact telephone number for SMS/WhatsApp driver coordination, and optional email address for corporate GST invoices.
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Itinerary & Flight Coordinates: Specific pickup address, destination locality, scheduled pickup timestamp, and flight number (for real-time Kempegowda Airport flight delay tracking and complimentary waiting time buffer).
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Vehicle Preference & Special Transit Needs: Selected vehicle category (Sedan, Toyota Etios, Toyota Innova, Innova Crysta, Tempo Traveller), luggage count, and passenger capacity requirements.
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Technical & Session Diagnostics: IP address, device type, and session timestamps gathered automatically by web servers to prevent fraudulent automated bookings and ensure platform availability.
SECTION 03
Operational Purpose & Dispatch Utilization
Your information is used solely by our Bengaluru dispatch operations to deliver safe, predictable, and seamless mobility:
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Chauffeur & Cab Allocation: Matching your booking with a verified commercial driver located closest to your pickup point across Bengaluru localities or airport terminals.
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Automated Journey Notifications: Transmitting assigned chauffeur details, vehicle registration number, and live contact link directly to your phone via SMS/WhatsApp prior to pickup.
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Live Flight Delay Buffer: Tracking your incoming flight status at Kempegowda International Airport (BLR) so that delayed flights do not incur unfair cancellation penalties.
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Billing Transparency & GST Invoicing: Generating accurate ride receipts detailing kilometer usage, airport trumpet toll policies, and tax breakdowns for business reimbursements.
SECTION 04
Strict Non-Disclosure & Driver Protocol
Personal data collected by I Cabs is handled under stringent confidential protocols:
Chauffeur Code of Confidentiality
Your phone number and pickup location are shared with your assigned chauffeur strictly for trip execution. Drivers are bound by service agreements prohibiting the storage, re-use, or personal contact of passengers following completed trips.
Legal Compliance & Public Safety: We may only disclose passenger data when explicitly mandated by Indian legal statutes, court orders, or verified statutory investigative bodies as required by the laws of Karnataka and India.
SECTION 05
Data Security & Encryption Standards
We implement robust administrative, physical, and technological safeguards to protect your personal information against unauthorized disclosure or loss:
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256-Bit SSL/TLS Encryption: All information transmitted during online booking, autocomplete queries, and dispatch scheduling is encrypted end-to-end.
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Restricted Staff Authorization: Access to customer contact directories is limited solely to verified 24x7 dispatch managers through secure authenticated dashboards.
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Secure Cloud Infrastructure: Data is hosted on high-availability, ISO-certified cloud servers with active firewall filtering and routine security audits.
SECTION 06
Cookies & Local Storage Transparency
Our website utilizes small, harmless technical cookies and browser local storage strictly to improve your booking experience:
These cookies retain your selected service tab (Airport Taxi, Outstation, or Local Hire) and recent Bengaluru localities during your browsing session so you do not have to re-enter details if you navigate across fleet specifications. You can clear or disable cookies via your browser settings at any time without restricting your ability to book via our phone helpline.
SECTION 07
Your Rights & Data Erasure Requests
Under applicable Indian data protection frameworks, you maintain complete authority over your information:
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Access & Review: Request a summary of contact details associated with your mobile number in our dispatch history.
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Correction: Update altered phone numbers, corporate billing names, or billing addresses at any time.
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Right to Erasure (Right to be Forgotten): Request the permanent purge of past phone logs and travel records from active databases upon settling open bookings.
SECTION 08
Compliance Desk & Bengaluru Headquarters
For any privacy inquiries, data deletion requests, or questions regarding this charter, please reach our Bengaluru compliance office:
